We are searching for our next Customer Associate, want to join our team?

Responsibilities include, but are not limited to:

Deliver customer service excellence through quick response time via email/phone, availability to questions, complaints and ad-hoc requests
Answer inquiries over the phone
Execute an efficient order management process, invoicing & handling customer queries
Accounts filing including Paypal Deposit Management, Fedex Billing/Invoicing & Amazon Invoicing
Execute operational tasks to maintain accurate order book status (returns, cancellations, order edits & updating customer information)
Highlight product delays and communicate any issue with customers/internal management
Follow-up with customers for quality assurance
Inventory management and tracking
A readiness to grow with us!


● Previous experience in sales, customer service, or other related fields
● Strong customer service mindset with focus on delivering superior customer service
● Willingness to learn & ability to multitask
● Ability to work independent
● Strong phone skills
● Strong time management skills
● Excellent written and communication skills
● Attitude for problem solving
● Attention to detail and ability to see the bigger picture
● Understanding of customer service values and behaviors
● Computer skills: MS Word, Windows, Excel, Power Point

Who will you be joining?

X-POLE , the world’s leading supplier of fitness poles & aerial equipment. Founded in 2004 to offer a solution for those wishing to practice the art of pole fitness in their own home. Over the last 12 years, X-POLE has been developing and refining the design of the X-POLE sets to meet the demands of the fitness market and now offers the most advanced, secure and innovative poles and stages in the world. X-POLE has been instrumental in the creation, growth and direction of the pole fitness industry. X-POLE has offices and affiliates around the globe, including the USA, UK, Mexico, Australia, South Africa, New Zealand, Russia, Asia (Shanghai), Korea and Japan.

Please email your resume to This is an office based role in our Los Angeles location. Please do not apply if you are unable to work from this location.